What support is covered with your hosting plans?

This list is non-exhaustive, should you have any doubts, feel free to contact us.

Covered in all our hosting packages:

  • Web hosting account related setup, such as management of Email accounts, FTP, Subdomains, Addon domains
  • Providing error logs for scripts error and advise
  • Providing basic guidance for scripts troubleshooting
  • Providing backups up to last 1 day
  • 1 hour respond time
  • 6 hours resolution time - All server related issues (Non inclusive of scripts troubleshooting)
  • 24/7 Customer Ticketing Support

Not covered in all our hosting packages:

  • Scripts installation
  • Webdesigning services
  • Website content update services
  • Search Engine Optimization
  • Onsite troubleshooting services
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