What support is covered with your hosting plans?
This list is non-exhaustive, should you have any doubts, feel free to contact us.
Covered in all our hosting packages:
- Web hosting account related setup, such as management of Email accounts, FTP, Subdomains, Addon domains
- Providing error logs for scripts error and advise
- Providing basic guidance for scripts troubleshooting
- Providing backups up to last 1 day
- 1 hour respond time
- 6 hours resolution time - All server related issues (Non inclusive of scripts troubleshooting)
- 24/7 Customer Ticketing Support
Not covered in all our hosting packages:
- Scripts installation
- Webdesigning services
- Website content update services
- Search Engine Optimization
- Onsite troubleshooting services